High Wire VP of Marketing Susanna Song Interviews Layer 7 Systems CEO Cory Russell
Why did Layer 7 search for a managed cybersecurity partner?
Our tools were not going to cut it– to protect our business and clients from ransomware, nefarious actors and various email phishing schemes.
We landed on an endpoint detection and response (EDR) tool and realized it was much more complex than an antivirus solution. My IT team did not know how to respond to EDR alerts. From that point on, we knew we needed someone else to watch the ‘hen house’—my guys were too busy to support this and were unequipped to threat hunt and stay on top of alerts. In our search for a partner to manage EDR, we came across Overwatch Managed Security by High Wire Networks.
What was your initial reaction to Overwatch Managed Security?
Not as expected in the beginning. We had issues. We went to our High Wire account representative, expecting him to say, ‘too bad, you’re locked into a contract.’
To our surprise, his reaction was the opposite.
How did your initial perception of Overwatch Managed Security change?
He took our feedback and said he would work with us to implement changes. He and the entire team, including the CEO, did just that.
Their response made the biggest difference in my mind. It showed us Overwatch cares about their partner and their experience—it made us a partner for life.
Overwatch Managed Security is a Cybersecurity Partner ‘for life’?
Yes, when things got tough, they cared. That’s what we want- a partner who isn’t dismissive to feedback but wants to improve our experience, and in return gives us the confidence and trust we require to approach our clients with their cybersecurity expertise and services.
What Overwatch services have you added to your stack and sold to clients?
We have a couple clients and several hundred users on Overwatch Managed EDR. We brought in a recent opportunity for Managed XDR for a client who narrowly escaped a $3-5 million ransomware attack. We were able to catch the breach in action.
Overwatch also handed us a client who we are working with to deliver Overwatch Managed EDR, Overwatch Vulnerability Management, Overwatch Prevention Suite.
We are looking at all of Overwatch’s best-of-breed products to deliver a defense-in-depth approach. Over time, we would like to add them to our existing clients’ stacks.
Any final thoughts, Cory?
Signing on with you guys, I can sleep at night!
About Layer 7 Systems
Layer 7 Systems is a Chicago-based Information Technology Solutions Firm providing a full array of IT products and services to an extensive and diverse client base. To learn more, visit https://www.layer7systems.com.
About Overwatch Managed Security by High Wire Networks
Overwatch by High Wire Networks simplifies cybersecurity by delivering end-to-end protections for an organization’s networks, data, endpoints and users as an affordable monthly subscription service with predicable costs and no capital outlay. Customers get instant access to a scalable, future-proof security platform, including a 24/7 security operations center (SOC), continuous vulnerability assessments, managed secure remote access, security awareness training, real-time patch management and video surveillance.
High Wire Networks’ Overwatch Managed Security Platform-as-a-Service simplifies the delivery of cybersecurity services for managed services providers (MSPs). By tapping into our platform, MSPs can achieve instant scale and immediate ROI, sidestepping the significant investment and time to market required to integrate best-of-breed technology, attract and retain expert security talent, and optimize processes. To learn more, visit https://www.highwirenetworks.com
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