Partner Profile: Global Value Added Reseller
Use Case: Multi-site Access Point and Cabling installation across over 2,000 stores across the U.S.
- High Wire Project Management Team delivers project coordination, remote support, deliverables management, and documentation with VAR partner
- Quality assurance from conception of plan to completion
Requirements
- Support partner through backorders, providing materials for project for one month
- Provide detailed project Workbook consisting of scheduling, deliverable, and financial logistics
- Adjust volume of sites to fit end customer needs
- Conduct daily insider/customer project reviews and send out daily progress reports
- Selecting, training and managing field technicians
- 24/7 Customer Service Support
Solutions
- Offered a single-source, standards-based solution for the complex processes of cable planning, installation and maintenance
- Completed over 500 wireless surveys to continuously monitor progress
- Partner leveraged High Wire Networks’ customizable scope of project and escalation management to adjust volume from original ramp from 20 sites per night to 40-46 sites per night over the course of 8 months
- Brought in additional resources to support new ramp, including 2 bridge support teams and an additional Project Coordinator
Outcomes
- Partner worked in sync with High Wire Networks to deliver thousands of Access Points and over 2 million feet of Cat6 Cable
- High Wire proved strengthened relationship with partner, adjusting resources to fit needs and aiding in delivering materials needed
- High Wire moved over 8,000 handheld devices and printers onto end customer’s new Access Points
- End customer received, on top of upgraded Access Points, required technical training for employees
Partner-Led Service Delivery
Over 8 months, High Wire collaborated effectively with a global value added reseller to deploy thousands of wireless Access Points. This included providing network cabling to over 2,000 stores across the U.S. and Guam for a major retail company. The partner leveraged High Wire’s project managers and field technicians, and High Wire delivered as promised. This included meeting the changing needs of the project by providing more technicians and project managers and accelerating the volume of sites per week.
In less than a year High Wire serviced 2,100 stores across the U.S. and Guam, installed over 12,000 Access Points, deployed 2 million feet of Cat6 Cable, completed more than 500 wireless surveys, and trained 300 technicians to get the job done at all the stores at the scheduled times.
Ready to Simplify and Scale Your Tech Service Delivery? Email High Wire at sales@highwirenetworks.com
