20-year Operations Management Veteran Joins Leading Global Technical Services Firm
CHICAGO – December 6, 2019 – High Wire Networks, a leading global technical field, professional and cybersecurity services company, announced today that Charles Hughes, an operations management and service delivery expert with more than 20 years of executive experience, has joined the company as Chief Operating Officer.
As COO, Hughes is charged with leading High Wire Networks’ strategic initiatives to improve program management, processes, integration and service delivery.
Hughes comes to High Wire Networks after two years at Acuative as Vice President of Technical Site Services. Previously, he held positions as Director of IT Field Services at Walgreens, Director of Field Services at Intrado-Positron and Director of Field Services at Telsource Corporation. Hughes started his operations management career at Level 3 Communications, rapidly advancing to the position of Director of Network Operations. He is also a veteran and served in the U.S. Army for more than 12 years, being awarded the Bronze Star and Sergeant Morales Leadership Award for his achievements.
“I could not be happier for our customers and teammates that Charles is joining the High Wire Networks’ team,” said Mark Porter, President and CEO at High Wire Networks. “Charles brings extensive experience, outstanding knowledge of the business, zeal for customer satisfaction, and most of all his leadership and a deep commitment to our core values of trust, growth, innovation and quality. We’re thrilled to have him join our leadership team and propel High Wire Networks forward in 2020 and beyond.”
Hughes joined High Wire Networks to capitalize on the opportunity to leverage new technology to modernize service delivery models and take the company’s value proposition to the next level. “I’m eager to get to work with Mark and rest of the High Wire Networks team,” said Hughes. “I am nowhere near the finish line in my career. I want to build a stronger, larger service delivery platform at High Wire Networks that stands out in the industry.”
About High Wire Networks
For nearly 20 years, High Wire Networks has been a trusted partner to VARs, MSPs, distributors, integrators, manufacturers and telecom providers by enabling them to minimize overhead while extending delivery capabilities around the world. Our flexible workforce delivers vendor-agnostic technical field, professional and security services in more than 180 countries. Our services include design, installation, configuration and support for unified communications, wired and wireless networks, cabling and infrastructure, and electrical systems. Our new Overwatch Managed Security Platform-as-a-Service enables our partners to deliver comprehensive cybersecurity that’s easy to sell and easy to buy for an affordable monthly subscription. We also offer a variety of on-demand, rapid-response solutions with service levels ranging from two hours to next business day for onsite break-fix and remote technical support. With High Wire Networks, partners Get Work Done. Learn more at www.highwirenetworks.com.
Media Contact:
Susanna Song
Director of Marketing and Communications
High Wire Networks
630-635-6717
susanna.song@highwirenetworks.com
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