A Message from CEO Mark Porter:
On behalf of our entire organization, I want to take a moment to let everyone know what we have been doing over the last few weeks and how we’re using these uncertain times to improve our people and the organization as a whole. We have the world’s best customers and we know that expectations are always high, and your clients are going to have great expectations in the “new normal” we will certainly face for some period of time.
Our customers and our team are the two most important assets we have, and our first priority is protecting both.
1. We are actively deploying for clients right now in the United States and abroad. As such, we are putting in place health and safety guidelines for all personnel going on customer sites as a minimum standard. Some customers are mandating specific requirements for visits, and we will comply with the higher of the two standards to make sure that neither our team nor the client’s team is jeopardized. Please do not be offended if we ask for clarifications on what the client requirements might be. It’s for all of our safety.
2. All of our personnel who are required to have specific OSHA training are getting their credentials updated, whether due or not, if they have not been renewed in the last 90 days.
3. A number of our team have been receiving training in technologies outside their day to day area of expertise in an effort to cross pollinate skills and expose them to new things.
4. We are launching Overwatch University. We have over 15,000 people worldwide that help us in delivering services globally. We are going to offer free cybersecurity training to all of them. Our community of partners will start seeing invitations this month to come learn with us. We will cover topics of interest in security, and for those interested, develop the specific skills they need to become an analyst in our organization, or simply to better serve clients wherever they may be. We have a wealth of expertise internally, and we want to share this. This benefits all of our customers as well, as we’re going to make security awareness in the field as strong as safety awareness.
5. We are preparing to deploy our one of a kind WorkView software that we have developed into full production internally, and allow our clients unprecedented access to see the activity we perform for end users. In short order to follow, we will be enabling our clients to enter work orders in this way, and to gather updates on hundreds or thousands of activities on a project globally in a single glance at the map.
In closing, on behalf of our entire organization, I want to thank all of our clients, all of our business partners, and all of our friends for their support for nearly 20 years. As an organization we survived the aftermath of the Telecom Bubble of ’00, the financial collapse in ’08 that saw our three largest clients including the venerable Nortel collapse and file bankruptcy in ’08, and we will survive this. We know that many are hurting, and we hope to get everyone back to work as soon as it is safe. With the world’s best customers, we know we will be busy in the second half of the year, and we’re grateful. We are making the most of our time, and we will come out looking different, better, stronger, and as always, with more velocity!
If you would like more information about Overwatch University or WorkView, send us an email or call 952-974-4000.
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